DataCruz Internet Services
Phone : 574.254.5254
Saturday, October 11th, 2008
E-mail : info@DataCruz.com
Internet
Mail
Billing
Pages
Headlines
Setup
User
Utilities
Search the
Internet
Diagnosing Common Problems with WebTV®
currently in: Support Center > Connecting > Diagnosing Common Problems with WebTV®


  1. Problem: The subscriber is having difficulty establishing a connection.

    Error Message: Your Internet unit is having trouble connecting to WebTV Network¨. Please try connecting again.

    Diagnosis: Determine if the modem is negotiating successfully. The subscriber will have access to audible modem tones to determine this. Go to "Settings," select "Dialing," then "Advanced". On the Advanced page, checkmark "Audible Dialing", then select "Done". Then the subscriber should try to connect and see if a "handshake" is audible.

  2. Problem: The subscriber is having difficulty connecting to the ISP network.

    Error Message A: Your Internet Service Provider Password did not match your user name.

    Diagnosis A: Check the settings and then try again. (In this case, the user has mis-typed the information.)

    Error Message B: Please re-enter your password and password confirmation. They did not match.

    Diagnosis B: As with computers, this information will be in the logfiles of the ISP authentication system (e.g., RADIUS, TACACS). If the user has a bad user name or password, it will show up here. Bad user names and passwords are usually caused by case sensitive typing errors.

  3. Problem: Subscriber is having connectivity problems after making the initial connection.

    Diagnosis: Problems that involve connectivity to sites (both Internet and WebTV Network should be diagnosed as standard IP connectivity: ping, traceroute to the Fully Qualified Domain Name (FQDN) and the IP address of the site in question. If the FQDN ping or traceroute fails but the IP address test succeeds, consider problems with the DNS. If the traceroute indicates a routing failure across the Internet, call your upstream ISP.

  4. Problem: Subscriber is having difficulty using the WebTV Network system or is having trouble accessing the WebTV Network service.

    Diagnosis: Refer individual to WebTV Networks customer service, 1-800-GO-WEBTV (1.800.469.3288).



Return to Connecting


Local Weather
77°F
Local Pollen Reports
UV Index: 4 Moderate
Dew Point: 57°F
Humidity: 50%
Visibility: 10.0 miles
Wind: ESE 7mph
Local Forecast
Entertainment Listings
Television
 Zip Code
Featured Site

Warning: Undefined index: featuredsites in /var/www/dcweb/info.inc on line 279

Screen Shot Path
Internet Mail : Billing Pages : Headlines Setup : User Utilities : Search the Internet : Expert Services
Support Center : Places of Interest : Common Questions : Project Portfolio : Contact Us : Home Page
Superior Internet Services for South Bend, Mishawaka, Osceola, Granger, Niles, and beyond!